First we need to visit your reasons for using these documents. Certainly, I hope you can gain knowledge and educate yourself. As an agent or help desk professional for your corporation, advanced techniques often are not within your support boundaries. However, in the interest of ownership for a clients issue and to promote excellent customer service, we must step outside of the scope of support.
Next lets consider you have used a logical process flow and ruled out the possibility of any lower level technical resources to resolve the issue. Never underestimate the power of the command prompt for diagnostic help or the company knowledge base. Someone who is truly interested in the power of knowledge should make it a habit to explore the corporations knowledge base. One my be surprised how valuable the few minutes you return early from your break can make you well educated. I strongly suggest to utilize this time to type simple search phrases into that knowledge base. As an example; "How to configure" can return many interesting results.
Below are some fundamental problems by category. Each will be listed in detail on a separate page. Advanced details and solutions are found deeper in this site. These documents are in Hypertext format and will open in a new window. Links to other sites and references in each document will in turn present a new window. You will need to allow pop-ups from this site to view additional resources.
HERE IS OUR DISCLAIMER; This site uses cookies. We do not keep any user identifiable information. We do not share your information with any third parties except by court order. Any information contained within is verified tested on the OS to work. However, use is at your own risk. Clicking on links at this site are your acceptance of use. Our privacy policy can be found Here
Search boxes fall under the KISS routine being "Keep It Simple Stupid." A person will discover that SEX can provide a good feeling when one Searches Every eXample. Even if the resources listed do not apply to what you were looking for, in the future they may. Ultimately you hope to reach CLIMAX where Client Loved Information Made Agent eXellent! This should earn you great customer satisfaction surveys.